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WHERE
DO I GET A CLAIM NUMBER?
Claim numbers are issued
by your insurance company
at the time you report your
accident. Just jot it down
and bring it in with you
when you come in to begin
the repair process, Campbell's
Collision will do the rest.
ARE YOU
OPEN SATURDAY?
No, we are open Monday-Friday,
8:00 am - 6:00 pm.
WILL THE
PARTS BE ORDERED BEFORE
I DROP OFF MY VEHICLE FOR
REPAIR?
Absolutely. We generally
order your vehicle's parts
at the time that we write
the estimate and schedule
your vehicle for drop-off
a couple of days later unless
your vehicle is found unsafe
to drive, then we would
help you arrange for a rental
vehicle as soon as possible.
This enables us to provide
quicker turnaround time.
CAN
I DROP OFF MY CAR IF YOUR
OFFICE IS CLOSED?
Yes. Simply park your car
in our lot, remove any valuable
items, lock it then deposit
the keys into our
nighttime drop box by sliding them
through the office door
mail slot.
IF
MY VEHICLE'S FRAME IS DAMAGED
IS IT A TOTAL LOSS?
No. A car is a total loss
only when the price of repairs
exceeds the insurance company's
determined value of your
vehicle. Nowadays, most
cars are built using unibody
(frame and body as one)
construction. Our highly
skilled technicians, with
the aid of our state-of
the-art computer measuring
system , can return your
vehicle to its original
factory specifications.
If it is determined that
the frame section is bent
beyond repair, that section
can simply be replaced.
CAN YOU
MATCH THE PAINT COLOR?
Today's modern factory finishes
incorporate multiple layers
of highly specialized paints.
Campbell's Collision has
made a major investment
in the finest paint system
available and constantly
upgrades its technology
and equipment to ensure
that each vehicle's paint
matches. We take special
pride in our ability to
match factory finishes as
the final step in the restoration
process.
CAN I GET
OTHER SERVICE WORK DONE
ON MY VEHICLE WHILE IT IS
IN THE BODY SHOP?
Yes. Just let your advisor
know what other work you
would like done so that
he or she can make the necessary
arrangements.
HOW LONG
WILL THE REPAIRS TO MY VEHICLE
TAKE?
Your advisor can give you
an estimate of the time
it will take to complete
the repairs to your vehicle.
Be sure to check with your
advisor for the specifics
on your vehicle.
CAN I GET
A RIDE HOME WHEN I DROP
OFF MY CAR?
Yes, we would be happy to
provide this service to
you. We want each customer's
visit to be a positive experience
and will work diligently
towards that goal.
We provide a pickup and
delivery service.
HOW CAN
I GET A RENTAL CAR?
If you need a rental car,
we can help you make the
necessary arrangements.
Insurance companies will
only pay for a rental car
if you have that option
on your policy or if you
are the claimant.
Check your policy and/or
call your insurance company
to find out if you have
rental coverage and what
your specific limitations
are.
HOW WILL
I KNOW WHEN MY CAR IS DONE?
You will be notified when
your vehicle is ready to
be picked up. Feel free
to call or e-mail your advisor
during the repair process
if you have questions or
concerns.
IS THERE
A WARRANTY ON THE REPAIRS
TO MY VEHICLE?
Yes. Cambell's Collision
guarantees all repairs with
a Lifetime Warranty.
DO I HAVE
TO PAY A DEDUCTIBLE?
The amount of deductible
that you will be responsible
for is determined by your
insurance policy.
If you carry broad collision,
and you were not at fault,
your insurance company most
likely will waive your deductible.
Insurance companies determine
fault by your account of
the accident when you make
the claim, and by reviewing
the accident report filed
with the police department.
If you aren't sure about
your deductible, you can
call your agent and he can
tell you whether your insurance
company has waived your
deductible or whether you
will be responsible to pay
this when you pick up your
vehicle.
WHO DO
I PAY MY DEDUCTIBLE TO?
If your deductible is not
waived, it will be your
responsibility to pay Campbell's
Collision when you pick
up your vehicle. If you
aren't sure about your deductible,
you can call your agent
and he can tell you whether
your insurance company has
waived your deductible or
whether it will be your
responsibility.
WHAT FORMS
OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient
way to pay for your portion
of the repairs to your vehicle
is with a major credit card.
We accept Visa, Mastercard,
Discover, and American
Express. Of course
cash, checks and debit cards
are also welcome.
WHAT ARE
BETTERMENT CHARGES?
Parts that wear out and
need replacement with time
and use (i.e., tires, batteries,
and suspension parts) are
commonly subject to betterment
charges when they are replaced
during the repair process.
These betterment charges
are determined by your insurance
company and are pro-rated
based on actual miles on
your vehicle.
CAN I WASH
MY CAR?
IN
THE FIRST 30
DAYS:
DO · Wash the vehicle
by hand with cool water
and a very mild car wash
solution using a soft cloth
or sponge. · Always use
clean fresh water. · Wash
your vehicle in the shade
DON'T · Do not use
a commercial car wash. Stiff
brushes or sponges could
mar the finish and damage
the surface. · Do not "dry
wipe" your vehicle.
Dry wiping can scratch the
finish. · Do not drive on
gravel roads. Chipping the
finish is easily done in
the first 30 days. · Avoid
parking under trees and
utility lines which are
likely to attract birds.
Bird droppings have a high
acid content and will damage
a freshly painted surface.
Also, tree sap can mar or
spot a freshly painted surface.
· Do not spill gasoline,
oil, antifreeze, transmission
fluid, or windshield solvent
on the new finish. · Do
not scrape ice or snow from
the newly painted surface.
IN
THE FIRST 90
DAYS:
DON'T · Do not wax
or polish the vehicle. This
will allow the finish to
dry and harden completely.
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